Armstrong had just searched one of the stores — Save on Foods — to no avail. So she called the supermarket's head office and discovered that Mondelez had discontinued the cookie. Other customers have also expressed frustration with similar messaging from Mondelez which told people the cookies were still available and to use the company's online locator to find a store carrying them in their area.
Where are my favourite cookies!! Mondelez spokesperson Cass told CBC News that its customer relations team had mistakenly misled people because it didn't have full information about the discontinuation.
The whole ordeal has left a bad taste in Armstrong's mouth. The Dad's brand dates back to when the Sturges family in Los Angeles came up with a winning formula for an oatmeal cookie.
It took off in both Canada and the U. The U. It introduced the chocolate chip version in the early s. In , Dad's became part of U. In , Mondelez — one of the world's largest snacks companies — took control of the Dad's brand. Cass says the company hopes that customers mourning the loss of their favourite Dad's cookie will check out the brand's other offerings. Sara Ortega agrees. She liked its homemade taste and how it softened when dipped in milk.
A couple of months ago, Ortega also launched a search for the cookie. It involved soliciting her dad and friends for help and even looking outside Vancouver. Of course, Ortega never found her cookies and, now that she knows they've been discontinued, she's trying to come to terms with it.
But it keeps popping up. Both Ortega and Armstrong say their last hope is to find the Dad's chocolate chip version in the United States. But according to Mondelez, the cookie has never been sold in the U. Sophia Harris covers business and consumer news. They make a great gift for that someone special.
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Dad's Cookie Company has operated the same old-time bakery shop since We still weigh all our cookies on an old-fashioned scale and hand pack them in brown paper bags tied with white string. Store: Mon - Sat 9am to 5pm. Other items available at our Old Style Bakery Shop.
In-Store Only. We recommend you phone in advance for filled cookie jars so they can be packed and ready to go when you get here. Dad's Others Just Right! Too Narrow. Treat them to a party tray of Dad's Cookies.
Each tray holds a delicious assortment, enough for 20 to 25 people.
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